Returns/Exchanges

Returns can be made within 14 days of the date shown on your dispatch note and must be unworn, unused and complete with original packaging and tags and in a saleable condition. If 14 days has gone past since you made your purchase with us, unfortunately we can not refund or exchange.

 

1: Email: info@oliveandlile.com 

2: Fill out the returns form provided via email

3: Include in your package your original invoice and new returns form.

Returns will NOT be processed without original invoice and returns form.

 

Goods exempt from return:

- For hygiene reasons we do not refund Swimwear.  

- Handmade or made to order items/Certain Jewellery items. 

- Intimates (Exchange Only)

 

Item Information for Refunds:

Any items-returned with visible stains, marks, pet hair or scents to them such as drink, deodorant, cigarettes or perfume will not be issued refunds. It is at the discretion of the Olive & Lile team to check returns when they arrive back to us, in some cases store credit can be offered. 

All of our items are checked carefully before dispatch. However in the unlikely event an item is received and is faulty – the normal returns procedure will apply and a full refund will be given. Sale items are NONE refundable, in some cases store credit can be given on sale items. 

For health and safety reasons any item returned that are marked or covered in pet hair are none refundable, due to the item not being re-saleable 

All Final Sale Items cannot be returned for a refund or exchange. Sale items or orders used with a promo code 30% or above are final sale.

We do not refund postage and packaging.

Parcels must be sent to us by Recorded Delivery and proof of postage should be be retained from the Post Office.
Customers are responsible for costs of postage for a returned item.
We aim to process your return and aim to refund within 14 working days on which you gave us notice of cancellation.   
We also reserve the right to charge a £2 restocking fee for 'free shipping promotions' or free shipping over a certain amount. 
 

Exchanges: 

Exchanges can be made within 7 days of receipt for a different item, this must be specified via email. The item/s must be returned unworn in original packaging to be eligible for an exchange. Please email info@oliveandlile.com before you return any item then we can process the exchange and state the size or colour you require. We can then process this for you and all 'Exchange' items are final sales. 

Any other questions you may have with regards to an item please email: info@oliveandlile,com

 

Rejected Returns: 

If your item is rejected for whatever reason you have 28 days to pay the shipping cost back to you. If you fail to do so items will be donated. 

Returns Address:

Olive & Lile 320A Empire Business Park, Liverpool Road, Burnley. Lancashire BB126HH

Overseas:

Olive & Lile ships worldwide, excluding Nicaragua, South Africa, Cuba, Iran, North Korea, Syria and Sudan.

We currently do not offer exchanges on overseas purchases.

We use Royal Mail International shipping services that have a 5-20 business day delivery time once the order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.  

 

All international orders shipped via Registered International Mail require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office.

 

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Olive & Lile is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

We will try our up most to get your parcel to you as quick as possible, however on some occasions due to shipping error or customs it may not always arrive by the allocated time.

If you have any enquires or problems with regards to a order placed please email us: info@oliveandlile.com

 

Marketing or Promotions 

Percentages off, excludes sales and already discounted items. We reserve the right to withdraw this offer at any time. Discounts do not include delivery charges. This cannot be used in conjunction with any other discount or promotional offer. Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-(i) you are entitled to use the code; (ii) you meet all the conditions that apply to its use; (iii) you agree to the terms set out below. Only one code can be used per transaction.